Refund Policy 

 Want to find out more about our returns policy? Read below for more information.

 Returning an unwanted item?

We get it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 14 days* of the item being delivered to you, we’ll give you a full refund by way of the original payment method, excluding any shipping costs**.

We aim to refund you within 14 days of having received the returned item.

If you request a refund for an item during the above timeframes but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

Note that we do not offer free return shipping, so returning a parcel would be at your own cost. 

Please return your order (including your order number within the parcel) to:-

After that?

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.Responsibility

Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.

Want to exchange an item?

In the event you require an exchange of goods, we will send your exchanged item out at our own cost* (first time only), however return shipping would be covered by you, and any further exchanges after that.